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      Customer Service

      Mexico:998-883-3143
      USA-CAN:1-855-326-0682
      Brazil:0-800-892-3371
      Argentina:0-800-122-0384
      Colombia:01-800-952-0705
      Spain:900-965-224
      Chile:800-835-016
      Costa Rica:800-052-1715
      Panama:800-052-0524
      Ecuador:800-5-931-0227
      Peru:0-800-00-642
      UK:800-04-89-203
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  • About Xel-Há
    • What is Xel-Ha?
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    About Xel-Há

    • What is Xel-Ha?
    • Gastronomy Xel-Há
    • Facilities and Services
    • How to get to Xel Há
    • Sustainability

    Get my admission to Xel-Há

    • Xel-Há All Inclusive
    • Xel-Há Total
    • Tour Xel-Há - Tulum
    • Tour Xel-Há - Cobá
    • All admissions

    Xel-Há Attractions

    • Xel-Há Attractions
    • Water Activities
    • Optional Activities
    • Children Activities
    • Nature Lovers

    Packages

    • Create your Package
    • Recommended Packages

    Promotions

    • Seasonal Promotions
    • Create your Package
    • Recommended Packages
    • Price Guide

    Xcaret Hotels

      Your experience

      • Gallery

      Destinations

      • Things to do on Vacation
      • Cancun
      • Isla Mujeres
      • Playa del Carmen
      • Riviera Maya
      • Cozumel
      • Tulum
      • Quintana Roo
      • Mexico

      Parks and Tours

      • About Xcaret
      • About Xel-Há
      • About Xplor
      • About Xplor Fuego
      • About Xavage
      • About Xoximilco
      • About Xenses
      • About Xenotes
      • About Xichén

      Buy

      • Buy Xcaret
      • Buy Xel-Há
      • Buy Xplor
      • Buy Xplor Fuego
      • Buy Xavage
      • Buy Xoximilco
      • Buy Xenses
      • Buy Xenotes
      • Buy Xichén

      About Xel-Há

      • Sitemap
      • Blog Xcaret
      • How to get to Xel-Há
      • Xel-Há Attractions
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      Payment options

      With the main banks and cards issued in Mexico.

      Payment Options

      We offer you multiple payment options to pay for your reservation. Restrictions apply.

      Promotion valid only on websites and Customer Service Centers.

      Benefits

      Savings, warranty against bad weather, etc.

      Why Book With Us?

      We offer an online shopping experience that is safe and secure. In addition, you may enjoy assistance during your trip.

      You will find the lowest prices guaranteed only on our websites. Book online and save more with us!

      When you arrive at our parks, you can redeem your ticket at any of our special ticket windows for quicker access.

      Your purchase includes a weather guarantee that is valid before using your coupon (not refundable). Your coupon is good for 1 year from date of purchase. Changes in your schedule must be made 24 hours before your visit. Any change in dates cannot be made on the same day of the expected visit. Terms and Conditions apply.

      Discounts

      Get the best discounts online

      Discounts in your purchase

      Buy your ticket to Xcaret in advance and get the best discounts online

      10% OFF By purchasing your Admission to parks or Tours (except Xcaret Park) from 7 to 20 days in advance. It does not apply to combinations of two or more parks or tours.

      15% OFF By purchasing your Admission to parks or Tours (except Xcaret Park) at least 21 days in advance. It also applies on the purchase of combinations of two parks or tours.

      20% OFF On the purchase of combinations of three or more parks or tours.

      25% discount for children from 5 to 11 years old on the adult price. Children from 0 to 4 years of age enter free.
      Discounts for advance purchase of 7 to 21 days do not apply for Xcaret Park Admissions or Tours.

      Download our free app and enjoy a unique experience during your visit.

      Receive exclusive information and promotions via email.

      Parks

      Parque Xcaret
      Parque Xel-Há
      Parque Xplor
      Parque Xplor Fuego
      Xavage Park
      Xoximilco
      Xenses
      Xibalba

      Tours

      Tour Xenotes
      Xcaret Expeditions
      Tour Xichén
      Tour Coba
      Tour Tulum

      Xcaret Xailing

      Ferry Xailing

      Hotels

      Hotels Xcaret
      Hotel Xcaret México
      La Casa de la Playa
      Hotel Xcaret Arte
      Grupo Xcaret
      Customer Service / Sales

      Monday to Friday from 7:00 a.m. at 12:00 a.m. | Saturdays and Sundays from 7:00 a.m. at 10:00 p.m. Quintana Roo local time.

      Mexico:  
      998-883-3143

      USA-CAN:  
      1-855-326-0682

      Brazil:  
      0-800-892-3371

      Argentina:  
      0-800-122-0384

      Colombia:  
      01-800-952-0705

      Spain:  
      900-965-224

      Chile:  
      800-835-016

      Costa Rica:  
      800-052-1715

      Panama:  
      800-052-0524

      Ecuador:  
      800-5-931-0227

      Peru:  
      0-800-00-642

      UK:  
      800-04-89-203

      Social networks
      Destinations
      • Things to do on Vacation
      • Cancun
      • Isla Mujeres
      • Playa del Carmen
      • Riviera Maya
      • Cozumel
      • Tulum
      • Quintana Roo
      • Mexico
      Parks and Tours
      • About Xcaret
      • About Xel-Há
      • About Xplor
      • About Xplor Fuego
      • About Xavage
      • About Xoximilco
      • About Xenses
      • About Xenotes
      • About Xichén
      Buy
      • Buy Xcaret
      • Buy Xel-Há
      • Buy Xplor
      • Buy Xplor Fuego
      • Buy Xavage
      • Buy Xoximilco
      • Buy Xenses
      • Buy Xenotes
      • Buy Xichén
      About Xel-Há
      • Sitemap
      • Blog Xcaret
      • How to get to Xel-Há
      • Xel-Há Attractions
      • Optional Activities
      • Promotions
      • Have you visited us?
      • Haven't you visited us yet?
      • Social Responsability
      Others
      • About Grupo Xcaret
      • Contact Us
      • Xcaret Sales Booths
      • Affiliates
      • Online Agencies
      • Weddings
      • Meetings & Events
      • Press Room
      • 360° Xafety
      Xel-Há Park
      Term of useSitemapPrivacy Notice

      Xel-Há Park Schedule: Monday to Sunday from 8:30 a.m. to 6:00 p.m. (EST)

      Xel-Há - Mexico, Chetumal - Puerto Juarez Federal Highway, km 240, Premises 1 & 2, Module B, Xel-Há, Quintana Roo, Mexico, C.P. 77780

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      Telephone USA/CAN: 1-855-326-0682

      www.xelha.com/en/

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