Facilities and Services

Facilities for people with disabilities

Xel-Há offers facilities for guests with disabilities in almost every part of the park. If you are looking to rent wheelchairs in Riviera Maya for your to visit Xel-Há, there are available at an additional price (please, check the price guide). Due to the contingency, no maps will be released, park staff will provide information of accessible locations.

Restaurants and Bars

Xel-Há is an astounding all-inclusive park in Riviera Maya. Start your day with a delicious breakfast while enjoying the marvelous view of the inlet with its turquoise waters, framed by the lush vegetation at this natural wonder.
Visit as many times as you want all our restaurants. A wide variety of international dishes, casual fare, and Mexican specialties that include a corner with tasty Yucatecan options. Also, during your visit, you can ask for one of the Xel-Há’s signature cocktails at the different bars.
Hours of service:
Continental breakfast: 9:30 a.m. to 11:30 a.m.
Buffet lunch: 11:30 a.m. to 5:30 p.m.

Wi-Fi

At Xel-Há premises and for the comfort of all our visitors, we have complimentary Wi-Fi or internet access in several spots within the park.

Water Equipment

Your admission to Xel-Há includes the use of mask, fins, and a complimentary snorkel. Find one of the several modules distributed along the park where you can take one snorkel gear just by scanning your wristband.
Once you finish its use, please return the complete gear you take at the same module you picked it up to unblock your wristband.

Lockers, restrooms and showers

At Xel-Há, you will find seven different facilities with restrooms that are strategically located for your comfort at the main points of the park. Besides, there are five modules of lockers at Xel-Há, where you can store your belongings and carry the key with you, as well as request the towels you might need. There is also a shower and dressing room service in six different points within this all-inclusive park to change after a day of fun in this natural wonder.

Shops

Xel-Há has several shops throughout the park’s premises where you can buy exclusive souvenirs to take back home or for your relatives, necessities and pharmaceutical products.

ATV Modules

At our ATV Modules (Attention to Visitors), you will get information about the facilities, attractions, and things to do at Xel-Há. Approach one of the modules distributed at the park to solve any question you have.
Hours of service: 8:30 a. m. a 6:00 p. m.

Photo Pass

Take home a fantastic souvenir. Get all the photographs you want along the day of your visit to one of our parks (Xcaret, Xel-Há, Xavage, Xplor, Xplor Fuego, Xoximilco, Xenses, and Xenotes Tour). You can purchase a photo package at a special price that includes all the pictures of you and your family taken at our Xelfie Points.

Hammocks

There are chairs and hammocks available to take a break and relax, or to enjoy one of our exceptional beverages and cocktails. Recharge your energies, enjoy the view, and then keep exploring this natural wonder in Riviera Maya.

ATM

For your convenience, there are automated teller machines (ATM) within Xel-Há premises and located at the park’s entrance.

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