Facilities and Services

Facilities for people with disabilities

We have wheelchair rental service for people with disabilities. The rental of a wheelchair requires an extra cost (see price guide). Throughout the park you will find access for wheelchair users. You can get a map with these indications at the entrance of the Park.

Restaurants and Bars

Start your day having breakfast with a breathtaking view of turquoise waters and exuberant vegetation. You can relax your senses at any of our four restaurants and delight your palate with delicious national and international dishes served in a buffet presentation. At any time of the day, enjoy our fun and original drinks in the bars located in different parts of the Park, and enjoy them as much as you want under the shade of a palm tree or in a comfortable lounge chair.

Breakfast : 9:30 a.m. to 11:30 a.m.
Lunch buffet : 11:30 a.m. to 5:30 p.m.


For your comfort and convenience we have free access to Wi-Fi.

Water Equipment

By scanning your bracelet, you can pick up snorkel gear at any of the five modules throughout the park. When you have finished using the gear, it must be returned to the same module where it was acquired to liberate your bracelet.

Lockers, restrooms and showers

Xel-Há has seven bathroom facilities, strategically located at major points of the Park for your convenience. You'll find five locker modules where you can store your belongings and ask for towels. We have showers and dressing rooms in six strategic locations within Xel-Há Park.


Xel-Há has several stores located in strategic points, where it is possible to purchase a variety of products such as exclusive souvenirs, necessities and pharmaceutical products.

ATV Modules

In our ATV modules (Attention to Visitors), you can find every information about the Park, its attractions and activities. Come and find out!
Hours: 8:30 a.m. to 6:00 p.m.

Photo Xel-Há

Your visit will be a great opportunity to take fun pictures with a beautiful Macaw, a charming toucan, an iguana, or within the Maya cave, the river and the cove with an additional cost of $13 USD per picture.


There is a special area with hammocks so you can take a break and relax to keep enjoying Xel-Há. You can lay down with an exotic beverage.


The ATMs at Xel-Há are located at the entrance of the Park.

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